Your satisfaction is our priority
Refund and Return Policy
We accept returns within 30 days of purchase. Items must be unused, in original condition, and in original packaging. Sale items are final sale and not eligible for return.
To initiate a return, contact us with your order number and reason for return, then bring the item in-store. We will provide you with any instructions needed before your visit.
Questions & Support
Once we inspect your returned item in-store, we will process your refund on the spot or within 1-2 business days to your original payment method.
Yes! If you'd like to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
Non-Returnable Items
The following items cannot be returned: sale/clearance items, gift cards, and any items that have been used, damaged, or altered.
All returns must be brought in-store. Simply bring your item along with your proof of purchase to our location and a team member will assist you.
All returns must be brought in-store. Simply bring your item along with your proof of purchase to our location and a team member will assist you.
Return Timeframes & Exchanges
To initiate a return, contact us with your order number and reason for return, then bring the item in-store. We will provide you with any instructions needed before your visit.
Once we inspect your returned item in-store, we will process your refund on the spot or within 1-2 business days to your original payment method.
Refund Eligibility
We accept refunds on items that meet the following conditions: items must be unused and unwashed, original packaging must be intact, all tags and labels must be attached, and items must be in resalable condition. Refunds are available within 30 days of delivery.
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method, and it typically takes 3-5 additional business days for the credit to appear in your account, depending on your financial institution.
Yes, the following items cannot be returned: items purchased more than 30 days ago, worn, washed, or damaged items, items without original packaging or tags, clearance or final sale items (marked at checkout), and custom or personalized items.
Return Process
To initiate a return, email us at support@budcotrailsupply.com with your order number and reason for return. Include photos of the item if there are any quality concerns. We'll send you a return authorization and shipping instructions. Ship the item back to us in its original packaging, and once received and inspected, we'll process your refund.
